How Service NSW Implemented A Circular Service Continuous Improvement Model To Change The Paradigm Of Service

In this Past Presentation from OPEX 2018, Dan Pobje from Service NSW explores;

Tracking your data driven process improvement and creating data driven management of customers to provide full visibility of their needs
Creating champions and empowering staff to be able to deliver feedback to the change managers and drive operational excellence
Discuss the outcomes of such a collaborative operating model and how the digital transformation has been matched to support the needs of the customer and business

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