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OPERATIONAL EXCELLENCE IN 2018: AUSTRALIAN STATE OF THE INDUSTRY REPORT
For the 5th year running, we surveyed over 50 business improvement professionals from a cross-section of industries across Australia ahead of the 14th Annual Operational Excellence Week 2018, to uncover the major challenges, trends and opportunities for productivity gains in Aust ...
Enhancing Your IT Project Delivery Framework: Optimising End-To-End Processes by Driving Efficiency and Customer Experience
Ahead of the OPEX for Government Summit 2019, we chat with Simon Mair, General Manager of Solutions Delivery & Support at The Bureau of Meteorology. Simon will discuss how BoM has effectively rolled out their latest IT project ...
Optimising Your End-To End Efficiency To Create Citizen-Centric Services
Ahead of the OPEX for Government Summit, we chat to Anil Mathew, Group Director of Continuous Improvement, Western Sussex Health Trust NHS UK. Anil explains how the NHS hav ...
5 Organisations Implementing Operational Excellence Best Practice Strategies
Ahead of the OPEX for Government Summit 2019, we look at the best practice strategies that five government organisations are using in an effort to streamline their processes and keep afloat of growing citizen expectations.
View the Full Final Agenda Outline
Digital transformation, policy and citizen expectation are driving a significant paradigm shift which is challenging the government sector to redefine value and reinvent their processes and service delivery . ...
Fast Track Your Attendance
Fast Track Your Attendance - OPEX for Government 2019
Want to fast track your attendance to OPEX for Government 2019? It's easy! Simply fill in the registration form and email back to registration@iqpc.com.au
Presentation
How Service NSW Implemented A Circular Service Continuous Improvement Model To Change The Paradigm Of Service
In this Past Presentation from OPEX 2018, Dan Pobje from Service NSW explores; Tracking your data driven process improvement and creating data driven management of customers to provide full visibility of their needsCreating champions and empowering staff to be able to deliver feedback to the change managers and drive operational...