Optimising Your End-To End Efficiency To Create Citizen-Centric Services

Ahead of the OPEX for Government Summit, we chat to Anil Mathew, Group Director of Continuous Improvement, Western Sussex Health Trust NHS UK. Anil explains how the NHS have implemented the Patient-First programme to drive organisational and operational changes across their hospitals. Anil will also explore how the programme’s success with staff and patients at the NHS, has seen its adaption nationwide.

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