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In this Past Presentation from OPEX 2018, Dan Pobje from Service NSW explores;

• Tracking your data driven process improvement and creating data driven management of customers to provide full visibility of their needs
• Creating champions and empowering staff to be able to deliver feedback to the change managers and drive operational excellence
• Discuss the outcomes of such a collaborative operating model and how the digital transformation has been matched to support the needs of the customer and business

Ahead of the OPEX for Government Summit 2019, we look at the best practice strategies that five government organisations are using in an effort to streamline their processes and keep afloat of growing citizen expectations.