Presentation
How Service NSW Implemented A Circular Service Continuous Improvement Model To Change The Paradigm Of Service
In this Past Presentation from OPEX 2018, Dan Pobje from Service NSW explores;
- Tracking your data driven process improvement and creating data driven management of customers to provide full visibility of their needs
- Creating champions and empowering staff to be able to deliver feedback to the change managers and drive operational excellence
- Discuss the outcomes of such a collaborative operating model and how the digital transformation has been matched to support the needs of the customer and business